S...SUBSTANTIAL
E...EXECUTABLE
A..ATTENTIVE
R...REAL
S...SUPERIOR TRAINING
2014..IN THE NOW USE OF TECHNOLOGY
SUBSTANTIAL
The training message must always be:
1. Clear
2. Concise and to the point
3. Repeated multiple times to ensure comprehension
The focus on "What Matters Most"
1. 20% of the information will drive 80% of the results
http://en.wikipedia.org/wiki/Pareto_principle#In_business
Be the master of the subject matter
Timelines, Timelines, Timelines
1. deliver the message in the set amount of time
2. Follow-up on the training at a specific date/time
3. Test knowledge retention at specific times throughout the seminar
EXECUTABLE
Be prepared/Be organized
1. have an agenda or itinerary for every training
2. Organize the information to fit the audience
Set clear Follow-up expectations
Keep the course
1. Don't stray from the subject matter
2. Set times for questions
3. Recap the subject matter continuously throughout the seminar
ATTENTIVE
Personalize the training yourself
Personalize the training to the trainee
1. Everyone motivates differently
2. Get to know the trainees individually
Educate through entertainment
1. Don't be this
2. Be this
Stay in touch.......................Be there
1. Make yourself available anytime for questions
2.Ensure every trainee has your contact information
REAL
Be yourself when training
1. Use real life examples that relate to the trainees
2. Involve the team in every aspect of the training
Communicate clearly
1. Keep it simple and avoid jargon or unneeded verbage
2. Repeat key points to attain retention
Have Fun
1. Tell a safe joke
2. Ask a lot of questions.......................KEEP THE AUDIENCE INVOLVED
3. Have participation prizes
4. Take scheduled breaks
5. Use Ice-breakers and role-plays
6. Use music and video aids to freshen up the material
SUPERIOR
Accountability
1. Personally accountable for the success of each training session
2. Personally accountable or the success of each trainee
Retention
1. Of the 3 Ps People are the most important as training and development are key factors in retaining skilled retail associates
a. Training: The short term need to improve ones knowledge of a particular process, product or technology
b. Development: The improvement of the overall personality dimensions of said individual to be better equipped for a larger role in the future
Understanding
1. The role of a trainer is integral in the future success of both the business and the trainee at hand
2. There are no short-cuts or work around when it comes to developing happy, tenured associates
2014................Technology to improve training on a day to day basis
Webinars instead of conference calls
1. Allows the trainer to be seen, control the environment, and forces the trainee to participate
2. Humanizes the experience by allowing the trainer to be seen by the trainee
3. Examples:
a. WEBEX:http://www.webex.com/
Outlook/calendar use
1. Allows the trainer to deliver alerts or messages on a day-to-day basis for upcoming trainings, follow-up or assignments
2. Allows the trainer to ensure each alert/message has been read by the trainee
Blogs
1. Allows the trainer to post relevant material that can be accessed from anywhere
2. Allows the trainee a one-stop source for important materials
Cloud based learning systems
1. Work.com
2. workforce.com
3. Chatter.com
a. Chatter is the social network for the work place
b. Chatter allows for the sharing of ideas, recognition, and announcements for the company
APP-Based tainings
1. Amazon
2. Calculators
3. GPS/Milage meters
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